Offer Trouble?

[Dario]

Hello Overdrive players,

As you know, Overdrive is supported through you, the players, and in partnership with independent companies that supply offers and facilitate transactions.

The offers you see on the Agent page come from exactly one of three sponsors. I have NO ROLE in choosing the offers, seeing that they work properly, or giving credit for them.

The following guides are designed to assist you in successfully completing offers within Overdrive. Please make sure to do your due diligence when filling out offers, by reading all of the fine print and fully completing the offers prior to contacting support.

Also please do not commit fraud by claiming to have completed an offer you didn't or submitting multiple support requests.

Finally please do not contact me (Dario/Agent) directly about offer related matters. Please use the following tutorials to get help. Below is support information for each of the three sponsors; read the one that matches exactly what you see on the Agent page.

Thank you for your patience and understanding.

Cheers,
Dario

Support Index

As a Overdrive player you may not know which offer company your account is associated with. If this is the case I suggest looking at all three guides, as each offer company has a unique user interface and graphics that are specific to their version of the Agentpage.

Offerpal Support Tutorial (http://forum.mobstersapp.com/showpost.php?p=814091&postcount=2)
Super Rewards Support Tutorial (http://forum.mobstersapp.com/showpost.php?p=814092&postcount=3)
Gambit Support Tutorial (http://forum.mobstersapp.com/showpost.php?p=814095&postcount=4)

[Dario]

Offerpal Offer Support Tutorial

Offerpal Media Inc.'s Terms of Service: http://pub.myofferpal.com/063057b2427ed90b4c55b0caaf920539/terms.action

Please Read the Terms of Service


Offerpal Media Inc. provides a service which allows Users to purchase (via credit card, Paypal, mobile billing, or various other payment methods) and to earn (via completing advertiser Offers) virtual currency within various games and other applications.
Offerpal Media Inc. partners with a network of applications, games, developers, sites, and other online entities which agree to accept payment in exchange for providing Users with various goods and services.
Virtual currency is not a real-world currency, has no monetary value, and cannot be used or exchanged for value outside the application for which it was intended by the respective application owner.
Offerpal Media Inc. is a service provider and is not responsible for content on sites and applications with which it partners.
User agrees to be in full compliance with the terms and conditions of this agreement at all times.
User further represents and warrants that User has full right and authority to use Offerpal Media, Inc.'s services and to enter into this Agreement.
User further represents and warrants that it will, at all times during the term of this Agreement, comply with all applicable laws, regulations, statutes, ordinances, and the terms and conditions of this Agreement.
Users shall not defraud, or attempt to defraud, Offerpal Media Inc. or other users, or act in bad faith.
If users are determined to be acting in bad faith, in violation of this terms of service, or outside of reasonable community standards, then Offerpal Media Inc. may at its sole discretion prohibit the user from using Offerpal Media Inc.'s service and/or from using third-party applications. In addition, such users may be placed on a "blacklist."
Users shall not create false personas, multiple identities, multiple user accounts, and/or use "bots" or other automated software programs to defraud or which otherwise violate this agreement and/or the terms of service of the third-party applications or social networks which they are using to access Offerpal Media Inc.'s service.
Users agree not to use Offerpal Media Inc.'s service for any of the following:
Any activity which is in violation of the terms of service of the respective application or game, or of the social network (including Facebook, MySpace, or others), including but not limited to: Transferring virtual currency to other individuals, parties, or entities.
Selling or re-selling virtual currency, characters, avatars, or virtual goods.
Fraudulently obtaining or acquiring virtual currency or other products or services.
Any fraudulent activity with respect to payment methods or advertiser tracking mechanisms.
Any unlawful activity.
Offerpal Media Inc. provides its service to Users subject to this Terms of Service, which may be updated from time to time without notice to Users.
Offerpal Media Inc.'s services are provided "as-is" and without any warranties, either express or implied, including but not limited to warranties of title, noninfringement, merchantability, or fitness for a particular purpose.
All transactions, for virtual currency or for other items, are considered final, and there will be no refunds.
Under no circumstances shall Offerpal Media Inc., its employees or contractors, be liable for any indirect incidental, special, punitive, or consequential damages that result in any way from your use of the service.
In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of Offerpal Media Inc. and the remainder of the provisions shall remain in full force and effect.
Offerpal Media Inc.'s privacy policy can be found here (http://myofferpal.com/privacy-policy.php).

How to Submit a Support Request


Select "The Agent" tab from within Overdrive
Next select "Missing Favor Points"

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Under "Check Favor Point Status" locate the offer that you are experiencing trouble with
Look under the "Get Help" column and click the "Contact Support" link

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Check "I filled out the offer, no points"
Type your valid email address and copy and paste your confirmation email where it says "Questions/Comments"
Finally click "Send" to finalize your support request

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[Dario]

Super Rewards Offer Support Tutorial

Super Rewards Contact: http://www.srpoints.com/contact

How to Submit a Support Request


Select "The Agent" tab from within Overdrive
Next select "View Offer Status"

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Under "Viewed Offers" locate the offer that you are experiencing trouble with
Look under the "Need Help?p" column and click the "Missing these Favor Points?" link

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Type your valid email address and copy and paste your confirmation email where it says "Questions/Comments"
Next fill out the Captcha by deciphering the coded message
Finally click "Submit" to finalize your support request

http://img25.imageshack.us/img25/2280/49494407.png

[Dario]

Gambit Offer Support Tutorial

Official Gambit FAQ: http://getgambit.com/faq

Before you submit a Ticket below please read this FAQ

Reasons and complications why you may not received your credits at this time:


You may not have fulfilled the requirements necessary to be credited.
Ad blocking software prevents advertisers from placing the cookies required to track the offers.
Browser security settings configured to not accept third party cookies, causing the report to fail.
Software on your computer that is hijacking the cookies and crediting the offer completion to another company.
Keep all proofs of purchase in order to insure that you receive your credits if you encounter a problem. This includes PIN #s, payment receipts, charge invoices or charge receipts, etc. Keeping this information will increase the speed of processing your complaint with advertisers.



How do I correctly complete an offer?

The necessary steps to complete each offer are written in gray beneath the title and at the top of the popup window after you select an offer. To ensure that you complete the offer successfully, please use accurate information and complete each offer in one sitting (without refreshing the page). Advertisers validate your information and do not award users who provide incorrect information. With false information, the advertiser will not credit you even if you complete the rest of the offer (including making a payment).

What and where is the Record ID#?

The Record ID# is the case number of each specific complaint filed. It can be found at the top of the page while viewing the individual complaint.

How long does it take to get awarded for completing an offer?

The length of time for an offer to award you depends on the particular offer and ranges from minutes to days. The estimated time it takes to get credit on some offers is labeled on the offer panel. Please only file a complaint after waiting the specified time.

I had an error in the middle of completing an offer, do I still get credited?

Unfortunately, if you do experience an error and cannot complete the offer, we cannot credit your account. Gambit does not host any of the offer sponsor's websites on our servers so we have no control over any errors experienced on their sites. We constantly monitor each offer and remove it if we notice errors.

How many times can I complete an offer?

You may only complete each offer once. Completing an offer more than once will not result in extra payments. An offer sponsor will not allow you to complete an offer more than once with similar information.

Are the payment pages hosted on a secure server?

Yes, Gambit takes the security of our users very seriously. All our payments are processed through secure servers and are safe.

How is my information used by the advertiser?

The use of your information once entered on the sites vary from sponsor to sponsor. Read each offer sponsor's "Terms and Conditions" documents for more information.

How do I unsubscribe from an offer?

Gambit does not handle any of the services or products of our advertisers. If you would like to unsubscribe from an offer or stop receiving emails/calls/texts from offer providers, you must contact them directly.

How do I pay for credits through the Direct Payment/Paypal?

Paypal is a 3rd party payment provider that allows one to make online payments using their credit or debit card through a guaranteed secure network. After choosing an amount of credits to purchase, create an account on Paypal or login to your current Paypal account, and pay for your credits.



Please do not attempt to commit fraud or submit duplicate complaints.

Filing more than one complaint per offer only slows down the process and we will do our best to respond to you within 24 hours. If we find out you are attempting to fraud your account will be banned.

How to Submit a Support Request


Select "The Agent" tab from within Overdrive
Next select "offer status"

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Under "Offers" locate the offer that you are experiencing trouble with
Look under the "Problem?" column and click the "Problem?" link

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At the bottom of the page click on the "Continue to submit your problem below" link

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Fill in your email, type of problem and detailed description
Finally click "Submit" to finalize your support request

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